We've put together a heap of frequently asked questions—and some that we're preempting. Wondering something—check here first.
How long until I receive my order?
As you're placing a pre-order, expect shipping from lateish-October. Read more about how our old mate COVID has delayed us.
How much is shipping? I want to buy one t-shirt?
For one, you'll pay a fixed $9 for shipping, in both Australia and New Zealand*. If you buy two, however, you'll get free shipping. Why not pop another tee in your cart?
* New Zealand mates—all pricing, unless otherwise indicated, is in AUD.
I have received my tee and it's the wrong size?
No worries at all. Flick us an email and we'll sort it out. Generally, if it's a wrong size or change of mind we'll ask that you cover return shipping to us and we'll handle the rest. We'll happily provide a refund, credit, or exchange. We just need to receive it back in sellable condition.
What payment methods do you accept?
All your favourites. We take Visa, Mastercard, Amex, Paypal, and Afterpay.
I want to use American Express, do you ping me with a surcharge?
Where are your t-shirts made?
Melbourne, Australia! :)
$85 and made in Australia? What's the catch?
No catch. Check out our story here where we explain why we're so up front with our pricing and how we can manage to make a quality merino tee using ethical manufacturing and quality, traceable wool and still not charge an arm and a leg.
Why do you only have 3 colours?
We're a small business just starting out. Before we invest in a huge range of products and colours we need to test the market out. By buying a tee—or three... go on, you know you want to—you're supporting us and this will allow us to take bigger risks and make more great merino products.
My t-shirt has little balls of fluff on the back. Why?
This is called pilling and it's common with merino wool. I'm guessing you have been wearing your tee with a backpack? What happens is the friction from the pack—or chair, or something else rubbing against the fabric—draws all the shorter fibres to the surface and they form these little balls.
There's a few ways you can manage pilling:
1. Be sure to wash your tee within 2-3 uses. This will help settle everything down.
2. Leave it be. Pilling will not harm your top.
3. Wash your tee with something made from a rougher material like jeans. Be sure to do up with zipper though or it couple damage your merino.
4. Use a little fabric shaver to shave the pilling off.
How do I wash a merino wool t-shirt?
Easy. Cool wash with wool-friendly detergent. Dry flat (on top of an airer or something) and you're done. Also, don't feel the need to wash it after every use. Skip a wash and save the planet—and smell fine, thanks to merino wools natural odour fighting abilities, while doing it.
I've had my top for 12 or so months. It now has holes. What should I do?
Keep wearing it. You're not a boat. You won't sink. ;)
Clothes do get worn out eventually—if you only had it for a short period of time we'd tell you to get in touch so we can help you out, but 12 months is good—but you should try and get as much life out of it as you can.
If the holes are getting unsightly, wear the top under a jumper—I have many 'jumper tees' in my wardrobe. If it's beyond that, wear it around the house or in the garden. When it's beyond that, turn it into clothes or rags. And after that, cut ip up into tiny pieces and pop into the composting bin. We only use 100% merino wool, so it will compost.
Got a question and it's not featured here? No worries. Send us an email.