FAQs

We've put together a heap of frequently asked questions—and some that we're preempting. Wondering somethingcheck here first.

SHIPPING

How long until I receive my order?

We dispatch within 1-2 business day. You’ll receive your tees in around 2-4 business days.

How much is shipping? I want to buy one t-shirt?

For one, you'll pay a fixed $9 for shipping, in both Australia and New Zealand*. If you buy two, however, you'll get free shipping. Why not pop another tee in your cart?

Do you ship to the US or Canada or UK or the moon?

Well, the moon isn't on the cards just yet. But, we are keen to start selling and shipping our fabulous Australian made merino clothing to some international locations in the coming months. Just working out the logistics and all that. 

Join our mailing list (sign up on the homepage) as that's the best place to find out about things like this.

* New Zealand mates—all pricing, unless otherwise indicated, is in AUD.

RETURNS

I have received my tee and it's the wrong size?

No worries at all. Flick us an email and we'll sort it out. Generally, if it's a wrong size or change of mind we'll ask that you cover return shipping to us and we'll handle the rest. We'll happily provide a refund, credit, or exchange. We just need to receive it back in sellable condition. 

Payments

What payment methods do you accept?

All your favourites. We take Visa, Mastercard, Amex, Paypal, and Afterpay.

I want to use American Express, do you ping me with a surcharge?

Nope.

PRODUCT

Where are your t-shirts made?

Melbourne, Australia! :) Read about why we choose to manufacture in Australia

$85 and made in Australia? What's the catch?

No catch. It's possible to create a quality merino tee using ethical manufacturing and quality Australian wool, and still not charge an arm and a leg.

For those that think $85 is expensive for a premium merino wool t-shirt we wrote this for you. 

Where does the name Ottie Merino come from?

Here's the story. :) 

Why do you only have 4 colours?

We're a small business just starting out. Before we invest in a huge range of products and colours we need to test the market out. By buying a tee—or three... go on, you know you want to—you're supporting us and this will allow us to take bigger risks and make more great merino products.

Will you be making other products?

We've receives heaps of emails and messages asking for long sleeve tees, 3/4 length sleeves, hooded tees, shorts... all sorts of Australian made merino clothing. And, we'll start exploring our next steps soon. Sign up to the mailing list and we'll keep you posted on what's coming next. 

There's a bit of a kink in the neckband of my tee. Why's that?

The neckband of your t-shirt is actually made from the same material as the rest of it. We deliberately make our tees this was so you end up with a nice comfy neck opening. We've found by using ribbed fabric you end up with too rigid a neck opening that can cut into the neck a bit, especially if your heavy pack drags the shoulders of your tee back a bit. 

If it annoys you, that's cool. Just give it a light, gentle iron and it'll be good as gold. More info on caring for merino here, and below. 

CARE

My t-shirt has little balls of fluff on the back. Why?

This is called pilling and it's common with merino wool. I'm guessing you have been wearing your tee with a backpack? What happens is the friction from the pack—or chair, or something else rubbing against the fabric—draws all the shorter fibres to the surface and they form these little balls.

There's a few ways you can manage pilling:

1. Be sure to wash your tee within 2-3 uses. This will help settle everything down.

2. Leave it be. Pilling will not harm your top.

3. Wash your tee with something made from a rougher material like jeans. Be sure to do up with zipper though or it couple damage your merino.

4. Use a little fabric shaver to shave the pilling off.

How do I wash a merino wool t-shirt?

Easy. Cool wash with wool-friendly detergent. Dry flat (on top of an airer or something) and you're done. Also, don't feel the need to wash it after every use. Skip a wash and save the planet—and smell fine, thanks to merino wools natural odour fighting abilities, while doing it.

Read out complete guide to caring for your merino

I've had my top for 12 or so months. It now has holes. What should I do?

Keep wearing it. You're not a boat. You won't sink. ;)

Clothes do get worn out eventually—if you only had it for a short period of time we'd tell you to get in touch so we can help you out, but 12 months is good—but you should try and get as much life out of it as you can.

If the holes are getting unsightly, wear the top under a jumper—I have many 'jumper tees' in my wardrobe. If it's beyond that, wear it around the house or in the garden. When it's beyond that, turn it into clothes or rags. And after that, cut ip up into tiny pieces and pop into the composting bin. We only use 100% merino wool, so it will compost.

Got a question and it's not featured here? No worries. Send us an email.