Shipping & Returns

Shipping

We charge a fixed shipping fee of $9 Australia and New Zealand-wide. Buy 2 or more, get FREE shipping.

As we're currently running pre-orders, there will be a bit of a shipping delay while we make the first batch of t-shirts. And, due to our lovely friend, COVID and the Stage 4 restrictions in Melbourne, we aim to ship from about lateish-October. (Initially, we were hoping to ship from early to mid-September, but unfortunately the new restrictions mean that our manufacturer can only produce things like masks, hospital gowns and scrubs, and PPE for our hard-working health care professionals during this time.) Thanks so much for your patience on this. We can't wait to get an Ottie t-shirt on your back. 

We'll be using a bunch of couriers, depending on where you are, including Australia Post, Couriers Please, and New Zealand Post. Don't worry, we know how frustrating shipping delays and things like that are, so will be choosing the carrier for your order real carefully. 

Your order will be fully trackable. Once it's dispatched, you'll get a tracking number.

Returns

Free returns for 30 days. 

Any dramas with your order, flick us an email within 30 days of purchase (well, if you're preordering make that up to 30 days after receiving) and we'll sort it out. If you selected the wrong size or changed your mind we'll ask that you cover return shipping to us and that it arrives back in sellable condition. We'll then provide an exchange, credit, or refund—your choice. 

We have a handy size chart available to help you choose the right size. 

If you receive your tee and there are any quality issues let us know ASAP and we'll sort you out. Likewise if your top unreasonable carks it within, like, a month of getting it. We've rigorously tested our products and are confident you're going to get a long life out of your top.