Refund policy

Return unused items within 30 days of your original order date. Email us and we’ll sort you out.
Items must be in original condition and packaging, with all tags/tickets attached and no signs of wear.
Follow the return instructions from our Customer Service team.
A $10 return/exchange fee applies (covers the cost of shipping your replacement).
We can offer an exchange, credit, or refund—your choice.
Refunds and exchanges are processed once your return is received and checked. Please allow 7–10 business days from delivery of your return.
We reserve the right to refuse returns if items arrive in a non-saleable condition.

If you picked the wrong size or changed your mind, you’ll cover the return shipping to us, and the item must come back in sellable condition.
We’ve got a size chart to help you nail your fit first go.
If your tee or bottoms have any quality issues, tell us ASAP.
If your top unexpectedly “carks it” within about a month, we’ll make it right. We’ve rigorously tested our products, so this should be rare.

For hygiene reasons, no exchanges or change-of-mind returns if underwear has been worn, tried on, removed from packaging, or had tags removed.
If your undies are faulty or we’ve made an error, our standard returns policy applies (and we’ll meet at least the Australian Consumer Law requirements).
Bought a bundle? If you try on only one pair and the rest are unopened with tags, you can return or exchange the unopened ones.

Please choose carefully—if we need to send you a replacement, extra shipping costs will apply for the second delivery.

Place a new order for the item you want (and pay as normal).
We’ll ship it right away, just like a regular order.
When we get your original item back, we’ll refund your first order (minus applicable return fees).

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